At Usamart by Noor, customer satisfaction is our top priority. If you receive a product that does not meet your expectations, please review our return and exchange policy below.

Exchange Policy

• The product is damaged upon delivery.
• The product received is irrelevant (i.e., different from what was ordered).
• The product must be unused, unopened, and in its original packaging to qualify for an exchange.

All exchange requests must be made within 3 days of receiving your order. To initiate an exchange, please contact our customer support team and provide proof (clear images or videos) of the issue.

Refund Policy

A refund will only be issued if the product is found to be not original (counterfeit or different from the advertised brand).

• The product must be unused and unopened to qualify.
• Refund requests must be made within 3 days of receiving the product.
• Clear proof (photos/videos) is required for verification.

General Conditions

• Opened or used products are not eligible for returns, exchanges, or refunds.
• Customers must submit their request within 3 days of receiving the order.
• Usamart by Noor reserves the right to decline requests that do not meet our policy criteria.

For assistance, please contact us